Director of Operations | Aloft Scottsdale

Crescent Hotels and Resorts • Scottsdale, AZ • 58min ago

Description

Crescent Hotels & Resorts is seeking a Director of Operations to join the vibrant and high-performing Aloft Scottsdale-a dynamic lifestyle hotel in one of the country's most energetic markets. At Crescent, we don't just operate hotels-we create experiences. We are known for our commitment to excellence, innovation, and, most importantly, our people. We celebrate your career, invest in your growth, and provide a culture where you can truly shine.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with :

Highly competitive annual salary of $90,000 -$100,000 based on experience

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Communicate both verbally and in writing to provide clear direction to staff.

Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.

Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

REQUIRED SKILLS/ABILITIES:

A minimum of 3 years of rooms, front desk, and guest service experience is required.

A minimum of 2 years of rooms leadership experience is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Data Center ORPM - Phoenix

Insight Global • Phoenix, AZ • 4min ago

IT & Engineering

Job Description About the role A hyperscale technology company is hiring Owner's Representative Project Managers for data center campuses being built by third-party developers and general contractors in Chandler, Arizona...

4min ago

Go to Apply

Mechanical Engineer, Data Center Operations Engineering

Meta • Phoenix, AZ • 11min ago

IT & Engineering

Summary: Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates and our innovativ...

11min ago

Go to Apply

Medical Lab Scientist I

Sonora Quest • Phoenix, AZ • 35min ago

Hospital & Medical

Primary City/State: Phoenix, Arizona Department Name: Lab-BUMCP Work Shift: Day Job Category: Lab Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testi...

35min ago

Go to Apply

Medical Assistant

CenterWell • Gilbert, AZ • 36min ago

Hospital & Medical

Become a part of our caring community Why this role exists: Our Medical Assistants will provide safe, high-fidelity clinical support that bridges the gap between administrative preparation and provider intervention. By o...

36min ago

Go to Apply

Medical Assistant

CenterWell • Gilbert, AZ • 36min ago

Hospital & Medical

36min ago

Go to Apply

Medical Dermatologist

Mayo Clinic • Scottsdale, AZ • 39min ago

Hospital & Medical

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to ou...

39min ago

Go to Apply

Warehouse Order Selector

US Foods • Phoenix, AZ • 49min ago

Manufacturing & Warehouse

SSA Phoenix AZ Full time R283951 ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( https://www.myworkday.com/usfoods/d/task/2998$47185.htmld ) Become A US FOODS® Night...

49min ago

Go to Apply

Cook II

Marriott • Phoenix, AZ • 50min ago

Retail & Hospitality

Additional Information Evening Shift, Flexible Schedule, Weekend Availability Preferred. Job Number 26145008 Job Category Food and Beverage & Culinary Location 340 North 3rd Street, PHOENIX AZ 85004, United States VI...

50min ago

Go to Apply

Warehouse Piece Selector

Kroger Family of Companies • Phoenix, AZ • 53min ago

Manufacturing & Warehouse

Responsible for filling retail store orders in an accurate, productive and safe manner. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES Select merch...

53min ago

Go to Apply

Housekeeper/Room Attendant - Royal Palms Resort

Hyatt • Phoenix, AZ • 57min ago

Retail & Hospitality

Description: Starts at 18.50/hour (Day shifts) Role & Responsibilities include but are not limited to: The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Previous cleaning...

57min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)